Services Spend: Your Value Powerhouse

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Registration Information
In Arizona the weather is mild, the salsa's hot and the cowboys know how to sing. Don't miss lunch on Thursday.

$795 ISM Member/$995 Nonmember (USD)


Please make your own hotel reservations. All sessions are at the Embassy Suites Golf Resort Phoenix - Scottsdale, 4415 E Paradise Village Parkway South, Phoenix, AZ 85032.

Rooms at the Embassy Suites Golf Resort Phoenix-Scottsdale are currently sold out during the duration of the conference. The following are two suggested facilities within close proximity to the conference hotel:

  • Orange Tree Golf Resort
    Driving distance 2 1/2 mi.
  • Homewood Suites
    Driving distance 4 1/2 mi.

Membership Discount — Regular members of ISM receive a $200 discount on the nonmember program registration fee. If you're not already a member of ISM, send in a completed membership application with your payment and receive the member discount. Visit our Web site at and become a member online.

Team Discount — There is a $25 discount (per person) for organizations registering three or more people for this program. All registrations must be placed at the same time. (This discount offer is not available online.)

Online Registration — Save $25 when you register on the ISM Web site,

Pre-Conference Seminar Savings — Register for the Services Conference and Reducing and Controlling Cost with Cost-Containment Strategies, Seminar #4305 and save $100 on your registration fee.

U.S. Tax Deductions

The U.S. Internal Revenue Service may permit an income tax deduction to U.S. residents for expenses (including registration fees, travel costs, meals, and lodging) incurred in pursuit of continuing professional education. Consult your tax advisor for details.

Cancellation and Refund Policy

Notification of your cancellation must be received in writing. Cancellations received up to the day prior to the program are subject to a $100 cancellation charge. No refunds once the program has begun. Registrants who fail to attend a program are not entitled to a refund. ISM must be contacted within 30 days of the program completion in order for a refund to be considered. ISM reserves the right to substitute instructors. If the program is not held for any reason, ISM's liability is limited to the program fee.

Air Transportation

ISM's official airline carrier is American Airlines. Call American Airlines directly, weekdays at 800/433-1790. Refer to file # 17520. Please confirm your conference registration before making air travel arrangements.

Ground Transportation

You are responsible for your own ground transportation.

Visit AVIS Rent-A-Car for information or by phone at 800/331-1600 and reference AWD # D006236.

Food for Thought

Your full registration includes the following meals and events: Thursday, December 1, continental breakfast, lunch and a networking reception in the evening. Friday December 2, 2005, continental breakfast. Your confirmation letter will include details for these events.