Breakthrough Strategies: Leadership and Bottomline Results for Your Services Spend

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5th Annual ISM Services Group Conference

December 2-3, 2004
The Conference Hotel is sold out of guest rooms, but this alternate hotel is within walking distance.

Sunterra Scottsdale Links Resort
16858 N Perimeter Dr
Reservations - 480/563-0500 or 877/945-4657
(Reservations are not accepted online; call-in only.
Mention ISM when you register.

Make your reservations by November 20, 2004.
If you want to take a look at the property, visit their Web site at
Scottsdale, Arizona

Start applying advanced strategies and principles to your services spend and begin reaping the rewards. Rewards that include a stronger bottomline, improved supplier relationships and additional value-add approaches. Attend "Breakthrough Strategies: Leadership and Bottomline Results for Your Services Spend" and find out how to level up your acquisition of services.

This Fifth Annual presentation of the ISM Services Group Conference promises to offer valuable insights and proven methods to galvanize your services spend. Explore how to fine-tune the acquisition of services to become a true strategic force within your organization.

It's time to take the next step in your services mix.

Who Should Attend

This program is designed for supply management professionals responsible for acquiring services. Because supply managers in both the manufacturing and non-manufacturing arenas buy services every day, many diverse examples will be included. Supply management professionals with a solid foundation will benefit from this program. Additionally, team leaders, project managers, and members of cross-functional teams will profit from this experience.

Why You Should Attend

Realize a high ROI when you direct your supply management expertise to the world of purchasing services. Discover how to translate your knowledge about sourcing and buying tangible goods into the service arena and reveal hidden savings in the process. Currently, only 27 percent of the purchase of service dollars is handled by supply management professionals — find out how to turn your co-workers into customers and streamline your service purchases. Explore the role of your stakeholders in the sourcing decision and optimize the process. This is an opportunity to learn from other practitioners and experts. Networking time is built into the schedule to allow you time to find out how your colleagues are leveraging the power of this multibillion-dollar proposition.

Built-in value. This program delivers five general sessions, four concurrent sessions and one roundtable discussion forum.

Earn 10 Continuing Education Hours (CEHs) for your participation.

Are you maximizing your services spend?
(examples of typical services)
  • Temporary labor
    Human capital
    Contract labor
  • Utility services
  • Healthcare
  • Travel
  • Waste management
  • Advertising
  • Construction
  • Business consultants
  • Telecommunications
  • Janitorial
  • Business services
  • Landscaping
  • Legal
  • Information technology
  • Engineering
  • Marketing
  • Delivery and messenger services
World-class speakers combine strategic expertise, motivational enthusiasm, and hands-on tools for success.
  • American Express
  • Ariba, Inc.
  • AstraZeneca Pharmaceuticals
  • Avaya, Inc.
  • Elance
  • Hilton Hotels Corporation
  • Honeywell
  • IBM Business Consulting Service
  • Motorola Inc.
  • PeopleSoft SRM
  • ProcureStaff, Ltd.
  • Sprint

Meet Our Sponsors


Ariba, Inc. is the leading provider of spend management solutions to help companies realize rapid and sustainable bottom line results. Ariba's world-class solutions, which include software applications, services and network access, are designed to provide enterprises with technology and business process improvements to better manage their spend and improve their bottom line. Ariba helps organizations overcome business obstacles to success by offering solutions that address speed, sustainability and coverage. Ariba can be contacted in the U.S. at 1.650.390.1000 or at


Elance(TM) is the leading provider of software solutions for Services Procurement and Management (SPM) that improve the way organizations buy and manage services - one of the largest components of corporate spending. With the Elance SPM 4 application suite, large organizations can gain visibility into services spend and performance, establish and control enterprise processes, and achieve 10-20% hard cost savings across a broad range of external service categories. Elance also provides the Elance Online(tm) services marketplace, the leading Web-based project marketplace that connects small- and medium-sized businesses with a global pool of high-quality service providers. For more information on Elance, please call 408-524-7500 or visit


PeopleSoft Supplier Relationship Management provides all enterprises with effective Total Spend Management. Only PeopleSoft offers a comprehensive yet flexible solution that manages and optimizes all categories of spend, from direct and indirect goods, assets and services while covering the entire source-to-settle process. For more information visit:


OnVantage offers the premier planning and spend management solution for meetings and events. Corporations can realize immediate savings from using our meeting procurement tools and sourcing database, and long-term spend management success by using our policy enforcement tools. OnVantage also connects over 400 of the Fortune 500 companies and thousands of additional corporations and associations to a vast global network of over 40,000 hotel properties and 30,000 meeting suppliers on the OnVantage Marketplace for Meetings(tm). For more information on OnVantage, please visit