The Services Picture: Bringing the Spend into Focus

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An ISM Services Group Conference - December 2003

December 4-5, 2003
Scottsdale Conference Resort
Scottsdale, Arizona

Managing the services spend provides a unique opportunity to contribute to the bottomline. Services run the gamut from low-cost, routine purchases to the high-dollar expense of consulting services. Either way, bringing your services spend into focus can have a significant impact on your bottomline. Attend "The Services Picture: Bringing the Spend into Focus" and find out how to apply your strategic concepts to the acquisition of services. Become an invaluable contributor to the success of your organization when you have a clear picture of the services spend.

You are invited to attend the fourth annual presentation of the ISM Services Group Conference and explore how to leverage services to become a true strategic force within your organization.

Who Should Attend

This program is designed for supply management professionals responsible for acquiring services. Because supply managers in both the manufacturing and non-manufacturing arenas buy services every day, many diverse examples will be included. Supply management professionals from all levels are invited to attend this one and one-half day program. Additionally, team leaders, project managers, and members of cross-functional teams will benefit from this experience.

Why You Should Attend

Realize a high ROI when you direct your supply management expertise to the world of purchasing services. Discover how to translate your knowledge about sourcing and buying tangible goods into the service arena and reveal hidden savings in the process. Currently, only 27 percent of the purchase of service dollars is handled by supply management professionals - find out how to turn your co-workers into customers and streamline your service purchases. Explore the role of your stakeholders in the sourcing decision and optimize the process. This is an opportunity to learn from other practitioners and experts. Networking time is built into the schedule to allow you time to find out how your colleagues are leveraging the power of this multibillion-dollar proposition.

Built-in value. This program delivers six general sessions, four concurrent sessions, and one roundtable discussion group.

Earn 9.5 Continuing Education Hours (CEHs) for your participation.

Are you maximizing your services spend?
(examples of typical services)
  • Temporary labor
  • Utility services
  • Healthcare
  • Travel
  • Waste management
  • Advertising
  • Construction
  • Business consultants
  • Telecommunications
  • Janitorial
  • Business services
  • Printing
  • Landscaping
  • Legal
  • Information technology
  • Engineering
  • Marketing
  • Delivery and messenger services

World-class speakers combine strategic expertise, motivational enthusiasm, and hands-on tools for success.
  • Microsoft
  • Aberdeen Group
  • IBM
  • Noosh
  • Hewlett-Packard
  • Travel Analytics
  • National Business Travel Association
  • Delphi
  • Florida State University
  • Inter-Continental Hotels Group
  • MetLife
  • Thunderbird, The American Graduate School of International Management

Our Sponsors


Ariba, Inc. is the leading Enterprise Spend Management (ESM) solutions provider. Ariba Spend Management software and services enable companies to aggregate and leverage corporate-wide spend for significant time and cost savings that directly impact the bottom line. Ariba solutions enable companies to gain better visibility into all categories of spend, negotiate better contracts with suppliers, improve contract management, ensure purchasing compliance against contracts, and streamline the reconciliation and payment process, thereby providing a closed-loop solution from planning to payment. Ariba can be contacted in the U.S. at (650) 390-1000.


Elance improves the way organizations buy and manage services - one of the largest components of corporate spending. With Elance's Services Procurement and Management (SPM) solutions, businesses can improve the success rates and lower the costs associated with a wide variety of external services. The company's offerings include Elance 3, an easy-to-adopt application suite that gives Global 2000 companies enhanced visibility and control over their services expenses. Elance 3 digitizes the entire process of sourcing, procuring, managing and analyzing services. Elance 3 integrates easily with other enterprise software - including goods procurement, human resources, and financial applications. For more information on Elance, please call 408-524-7500 or visit


PeopleSoft SRM is a comprehensive solution that offers the only pure internet suite of products that have the ability to manage total spend including Direct, Indirect, Assets and Services. From simple transactions through complex product and service requirements, PeopleSoft's unified SRM solution offers flexible choices that can easily adapt to any enterprise's product and service requirements. Let PeopleSoft SRM show you how to enable your entire supplier portfolio to become your enterprise's next competitive weapon.


Talaris provides the only solution that enables companies to automate the scheduling, purchasing and management of employee business services (EBS). With the first Web services-based, 'on-demand' platform, Talaris provides a nimble solution for central visibility and control of EBS spend. By using the Talaris EBS Platform, companies can provide internal control on spending to slash operating costs, and automate employee transactional processes to gain process efficiencies and further savings. Talaris can be contacted in the U.S. at (650) 212-8400.