ISM Services - Success Stories



Success Stories — Manufacturing

ISM Services' portfolio of satisfied customers is as large and diverse as the services we offer. Following is just a small portion of the companies we've helped, their objectives, services provided and results:

Multi-Industry Manufacturer (Aerospace, Finance, Industrial Products, etc.)

Objectives: Implement a tactical procurement program w/emphasis on cost management; ensure full engagement/participation; achieve an identifiable ROI

Services Supplied: Development Needs Analysis (DNA™); implementation of full training & development program

Result: Savings related to application of learning exceeded $150K for first workshop alone; expected program ROI is 10:1

Maple Leaf Foods (Food)

Objectives: Build centralized, forward-thinking organizational structure

Services Supplied: Assessed purchasing capability; developed 'future state' organizational structure

Result: $30 million reduction in spend via cost savings; 9% increase in sales; 64% increase in earnings

Major Pharmaceutical Device Company

Objectives: Assess and improve indirect side of global acquisition

Services Supplied: Assessment of hazardous waste management, safety supplies, energy, IT and lead category teams

Result: $30 million indirect spend savings in first year; $50 million goal achieved in year 3




Success Stories — Non-Manufacturing

ISM Services' portfolio of satisfied customers is as large and diverse as the services we offer. Following is just a small portion of the companies we've helped, their objectives, services provided and results:

Creativity (Arts & Crafts)

Objectives: Improve customer fill rates; identify/implement cost savings opportunities

Services Supplied: Assessed current forecasting and planning systems; identified areas of improvement; designed and implemented improvement plan

Result: 99% on-time delivery rate among 10K SKUs; increased efficiency from 2 to 6 turns in 8 months; significant cost savings which led to increased profits

Global Biotechnology Company

Objectives: Assess competencies at all levels of the procurement organization, including risk management; develop world class procurement in a highly-regulated environment

Services Supplied: Competency assessment; identification of critical risks; facilitation of discussion between management and employees

Result: Predictive model created to develop risk management plan; personal development plans for each employee; $250 million in purchasing savings generated $7 billion in profit

Nokia (Mobile Telecom)

Objectives: Create a change program for a new sourcing process

Services Supplied: Design of training programs, e-learning modules and 3-day workshop; analysis of participant feedback

Result: Successful new process implementation; participants reported increased motivation and job satisfaction