9th Annual ISM Services Conference

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Building A Strong Services Procurement Strategy: Leadership, Sourcing and Global Perspectives

December 4-5, 2008
The Ritz-Carlton
Phoenix, Arizona

  • Economic Outlook 2009
  • Indirect Spend and SRM
  • Global Travel Management
  • E-Sourcing for Services
  • Global Staffing
  • Green Supply Chain Programs
  • Strategy Innovation

The 9th Annual Services Conference offers lessons learned and real-world accomplishments from some of the world's most visible and successful organizations — Allstate, MeadWestvaco, Oracle, Colgate-Palmolive and more. After attending these sessions, you should have a better understanding of how to develop and maintain your strategic plan. Avoid pitfalls, minimize weaknesses and leverage your strengths by learning from the leaders in the field.

Make sure you attend Thursday's special Lunch Session which focuses on the current economic situation! If you are interested in attending this session but are not registered for the Conference, please call ISM Customer Service at 800/888-6276, option 8.

Get a critical overview of the current economic prospects for growth and the future outlook of interest rates with financial expert Wayne Stutzer. With more than 25 years of experience as an investment executive, Stutzer now hosts "The Smart Investor" radio show on Arizona's News radio 92.3 KTAR, and Wayne's market report, "Stocks on Fox," on Channel 10, Phoenix. You will get the latest information and global perspectives on investment and financial markets. Wayne Stutzer is Senior Vice President & Financial Consultant, RBC Wealth Management.

Who Should Attend

This program is designed for supply management professionals responsible for not only acquiring services but also for developing the supply chain strategies that support the goals and objectives of the organization. Because supply managers in both the manufacturing and nonmanufacturing arenas buy services, look for many diverse examples. Supply management professionals with a solid foundation will benefit from this program. Additionally, team leaders, project managers and members of cross-functional teams will profit from this experience. And, if you've attended previous ISM Services Conferences, this program is still for you. Each year we build on the previous year to include the latest innovations and ideas that can re-energize your services initiatives.

Why You Should Attend

Improve your global services procurement, add value within your travel management and connect better with suppliers. Discover how to translate this knowledge into a higher ROI. Currently, only 27 percent of the purchase of services dollars is handled by supply management professionals (CAPS Research) — find out how to turn your coworkers into customers and streamline your services purchase. Explore the role of your stakeholders in the sourcing decision and optimize the process. This is an opportunity to learn from other practitioners and experts. Networking time is built into the schedule to allow you time to find out how your colleagues are leveraging the power of this multi-billion-dollar proposition.

Earn 9.75 Continuing Education Hours (CEHs) for your participation.

Built-in value. This program delivers six general sessions, six concurrent sessions and ample networking time.

Are you maximizing your services spend?
  • Temporary labor
  • Human capital
  • Contract labor
  • Utility services
  • Healthcare
  • Benefits administration
  • Insurance brokerage services
  • Travel
  • Waste management
  • Advertising
  • Construction
  • Business consultants
  • Telecommunications
  • Janitorial
  • Business services
  • Landscaping
  • Legal
  • Consulting
  • Relocation
  • Accounting or financial services
  • Information technology
  • Engineering
  • Marketing
  • Delivery and messenger services
  • Training
Did you know...
Depending on the industry, between 30 percent to 80 percent of all purchasing is services-related?
(Survey by CAPS Research.)
Imagine the benefits of an effective services spend!


Sponsorships for this program are still available. Contact ISM's Sales Department — Kelly Rich, or Trish True, or call 480-752-6276 extension 3086 or 3061 for specific information.

Click Commerce

The Click Commerce Contract & Service Management solution (formerly Elance) enables organizations to buy and manage third-party services using cost-efficient & compliant business processes. CSM enables global corporations including American Express, BP, GE, and FedEx to optimize business processes, lower costs, ensure compliance, and improve supplier performance for Contingent Labor and other outsourced services.

Connolly Consulting

Connolly Consulting is the contract compliance recovery audit expert who assures that our clients receive what they negotiate by auditing for non-compliance, recovering money overpaid and under-collected, and recommending process improvements. Annually, Connolly audits over $500 billion in contract spend and recovers hundreds of millions of dollars in overpayments for our clients.


IQNavigator is a leading provider of on-demand services procurement software and managed service programs. The company's award-winning suite of integrated applications enable Global 2000 companies such as Charles Schwab, Entergy, Northrop Grumman, Schlumberger, Shell and Sony Electronics to gain control and visibility into their multi-million-dollar services procurement costs. With proven domain expertise and innovative technology solutions, IQNavigator can help customers quickly and easily turn complex services spend into a new source of value, competitive advantage, and continuous bottom-line improvement. For more information please visit www.iqnavigator.com.

JVKellyGroup, Inc.

JVKellyGroup, Inc. is a leading professional services firm that specializes in developing and implementing innovative spend management solutions. With a team of more than 65 professionals, averaging more than 15 years of hands-on, industry experience, our projects provide practical solutions and quantifiable benefits. The firm's solution set includes strategic services, operations management, and performance management. JVKellyGroup has led engagements across a diverse range of industry verticals and worked with virtually every category of indirect spend.

To learn more, please visit www.jvkg.com.


Peopleclick provides software and services that help global companies find, attract and hire quality people — in less time, with less risk. Delivering the most advanced and intuitive technology in the industry, Peopleclick's unique focus on talent acquisition gives you the flexibility to manage all types of labor including salaried, hourly and contingent. For more information please visit www.peopleclick.com.

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