Integrating Your Services Spend: Next Generation Strategies

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8th Annual ISM Services Conference
presented by
Institute for Supply Management™

November 29-30, 2007
Pointe South Mountain Resort
Phoenix, Arizona

The 8th Annual Services Conference offers lessons learned and real-world accomplishments from some of the world’s most visible and successful organizations. After attending these sessions you should have a better understanding of how to develop and maintain your strategic plan. Avoid pitfalls, minimize weaknesses and leverage your strengths by learning from the leaders in the field.

Who Should Attend

This program is designed for supply management professionals responsible for not only acquiring services but also for developing the supply chain strategies that support the goals and objectives of the organization. Because supply managers in both the manufacturing and non-manufacturing arenas buy services, look for many diverse examples. Supply management professionals with a solid foundation will benefit from this program. Additionally, team leaders, project managers and members of cross-functional teams will profit from this experience. And if you’ve attended previous ISM Services Conferences, this program is still for you. Each year we build on the previous year to include the latest innovations and ideas that can re-energize your services initiatives.

Why You Should Attend

Realize a high ROI when you direct your supply management expertise to the world of purchasing services. Discover how to translate your knowledge about sourcing and buying tangible goods into the service arena, and reveal hidden savings in the process. Currently, only 27 percent of the purchase of service dollars is handled by supply management professionals (from CAPS Research) — find out how to turn your coworkers into customers and streamline your service purchases. Explore the role of your stakeholders in the sourcing decision and optimize the process. This is an opportunity to learn from other practitioners and experts. Networking time is built into the schedule to allow you time to find out how your colleagues are leveraging the power of this multibillion-dollar proposition.


Click Commerce

The Click Commerce Contract & Service Management solution (formerly Elance) enables organizations to buy and manage third-party services using cost-efficient & compliant business processes. CSM enables global corporations including American Express, BP, GE, and FedEx to optimize business processes, lower costs, ensure compliance, and improve supplier performance for Contingent Labor and other outsourced services.


Fieldglass is the leading provider of contingent workforce management and services procurement solutions. Based on its award-winning, on-demand InSite® product suite, Fieldglass solutions help companies efficiently acquire and manage contingent staff, projects and services while enforcing compliance, improving service quality and gaining control of complex services spend.

Fieldglass clients, representing large global enterprises across industries such as financial services, healthcare, pharmaceuticals and telecommunications, report reducing total service spend up to 20% and cutting procurement cycle times up to 70%, delivering immediate impact to the bottom line. For more information, visit


IQNavigator is a leading provider of on-demand services procurement software and managed service programs. The company's award-winning suite of integrated applications enable Global 2000 companies such as Charles Schwab, Entergy, Northrop Grumman, Schlumberger, Shell and Sony Electronics to gain control and visibility into their multi-million-dollar services procurement costs. With proven domain expertise and innovative technology solutions, IQNavigator can help customers quickly and easily turn complex services spend into a new source of value, competitive advantage, and continuous bottom-line improvement. For more information please visit

ISSA: The Experts on Cleaning and Maintenance

As the leading international trade association for the cleaning industry, ISSA's membership includes more than 4,800 distributor, building service contractor, manufacturer, and in-house service provider members. The association's new Cleaning Industry Management Standard is a valuable and free tool for purchasers to use when qualifying cleaning services and is available for download at The ISSA/INTERCLEAN® North America annual convention is the largest tradeshow in the United States designed specifically to educate buyers on the cleaning and maintenance industry. The tradeshow will display the newest technologies, equipment, products and services from more than 700 exhibitors. In addition, an educational conference that includes more than 30 sessions is planned that will focus on technology, workloading and outsource management, as well as a host of sessions on professional skills development. Visit for details.

JVKellyGroup, Inc.

JVKellyGroup, Inc. is a complete expense management consulting firm headquartered in New York. Our team brings innovative strategies to deploy true cost reduction throughout a corporation. We have the ability to work on a single project or provide a suite of services tailored to your companies' needs. Our clients include Fortune 500 companies as well as growing companies who can benefit from our expertise in shrinking expenses and expanding their bottom line.

Rearden Commerce, Inc.

Rearden Commerce, Inc. provides the first online personal assistant that helps people quickly find and purchase the services they need, based on personal preferences and company policies. The Rearden Commerce Personal Assistant provides easy access to the world's largest marketplace for services, instantly connecting people to more than 137,000 merchants. Whether it's booking a flight or a hotel, making a restaurant reservation, finding event tickets, scheduling a conference call or shipping a package, the Rearden Commerce Personal Assistant simplifies the complex services landscape into one user-friendly experience. With Rearden Commerce, the power of the intelligent Web is finally realized. Rearden Commerce is headquartered in Foster City, CA. For more information, visit

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