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The P2P Balancing Act: What Users Want — What the Business Needs



Delivered June 18, 2013

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(See below for participation details)

Company staff who need to buy indirect goods and services are busy people, and they don't have time to waste filling in long requisition forms or waiting for a tortuous approval process. They want to order their stuff, get it quickly, and move on. The key to getting high adoption is to make the official process simple and quick while removing obstacles and suggesting alternatives.

This session will focus on striking the right balance between the users desire for a user interface that matches the best web shopping experiences on consumer sites such as Amazon.com, with the business requirement to drive much higher compliance by channeling spend to the right items from the right suppliers.

Session Outline:

  • The Business Needs From P2P: Business case for P2P, key requirements checklist, Source-to-Pay & ERP integration
  • Getting Users On-Board: Focus on P2P usability & compliance
  • What Users Want — The Usability Use Cases: Make it easy, make it quick, don't make me think

Speakers

  • Duncan Jones
    Vice President and Principal Analyst
    Forrester Research Inc.

  • Richard Waugh
    VP Corporate Development
    Zycus Inc.

Moderator

  • John Yuva
    Editor
    Inside Supply Management®

Participation Details

ISM Web Seminar Participation Details and Instruction



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