ISM - Past Conference Materials - Case Study: An e-Procurement Solution Within Hilton Hotels Corporation -- Using Reality As Your Guide

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Case Study: An e-Procurement Solution Within Hilton Hotels Corporation -- Using Reality As Your Guide

Spring Conference for Hospitality Supply Management

Chicago (Lincolnshire), IL
May 2007

Author(s):

James J. O'Quinn, Jr., Director, Global Supply Management Processes & Technologies, Hilton Hotels Corporation

Doug Sanborn, President and CEO, Birch Street Systems, Inc

The focus is on the value drivers and implementation approach used by Hilton Hotels Corporation to deploy a single enterprise level e-procurement system across all business units, brands and supply chains. This includes an examination of the business processes, change management and the systems which enable continuous improvement. The discussion includes how Hilton leveraged its technology systems to overcome the unique challenges found in the hospitality sector.