Step 3 Continued: Measurement

Establish Goals and Objectives Based on Benchmark Targets

• Get input from stakeholders as to goals, including input from suppliers and customers.
• Establish a communications plan for the goals and measures, including schedule of when to review with executive sponsorship.
• Keep goals realistic.
• Validate goals and measures with executive sponsorships for buy-in and acceptance.

Step 4: Action Plan

Develop Action Plan to Achieve Goals

• Recommend using formal project management tools.
• Define tasks with timelines (establish milestones, process and how to measure results).
• Define required resources and costs.
• Identify appropriate team members and ensure participation on team, including subject matter experts (compliance/ethics, legal, finance, quality, audit, EHS, manufacturing, supply chain, etc).
• Get supplier input into action plan.
• Engage with industry groups or other organizations to develop action plan.
• If dealing with regulatory programs, ensure understanding of requirements and reporting.
• Develop communication plan:
  • Internal communications for affected groups, train on process and roll-out plan.
  • External communications, including communications for rollout to suppliers and training. Communications with customers on how you plan to meet their requirements.
• Define what success will look like for project completion.
• Continue to clarify business case and expected ROI or business value.