Scorecard Categories

I am developing a Vendor Scorecard to be used across all functional business units. Can you suggest any Scorecard categories that can used across all business units (ex: billing, relationship management etc). Can you suggest any specific metrics that can be measured within each category? Thanks

Originally Posted by 000000383865

I am developing a Vendor Scorecard to be used across all functional business units. Can you suggest any Scorecard categories that can used across all business units (ex: billing, relationship management etc). Can you suggest any specific metrics that can be measured within each category? Thanks

What is the purpose of the scorecard? Is this for ISO? Would you use the score to favor vendors in awarding business? A defined purpose will help you find the right catergories. I like quality, service, and price. Quality is in relationship to the specifications on the order, service would include customer service, delivery timeliness, invoicing correctness etc, and price as it compares to other quotes.