Change is certain in business. In these volatile times, organizations must have the capabilities to adapt to the changing environment. Achieving a successful change management initiative requires effective leaders (formal and informal) who can communicate with staff and guide them through the transition, says Ernest G. Gabbard, J.D., CPSM, C.P.M., CPCM, director, corporate strategic sourcing for Allegheny Technologies, Inc. and workshop presenter.

Leadership is not exerting authority...