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turbo2c
07-24-2009, 08:46 PM
I am looking for some feedback for how different companies handle requests for corrective action from thier suppliers. What organization handles these, purchasing or quality? Does it matter who handle it if its a hardware related issue vs. some other purchasing issue? I would welcome any discussion or descriptions of your systems that you are willing to share.

hvillarreal
07-25-2009, 07:20 PM
Hi,
Regardless of the commodity / item or service being purchased, typically this is something managed by Supplir Quality Management (SQM), but Sourcing / Purchasing always needs to be aware of the issue, so that you may leverage the non-compliant supplier.

As for requests for corrective actions, what you can do is issue a NMN (Non-Confirming Material Notice) to your supplier.

In that notice you...

1.- Provide the Description of the Issue / Problem or Potential Failure to the supplier.
2.- You advise the supplier of the potential consequences - money loss, business loss, penalization, etc.
3.- You ask them to do a root cause analysis and ask them to advise you of their findings.
4.- You ask them to advise of an immediate contingency plan.
5.- You ask them to advise what their definite corrective action will be.
6.- You inform them of any potential associated costs / penalizations to them.
7.- As reference, you include historical data of past issues associated to the non-compliant material / service.

For items 3, 4 and 5, you ask the supplier to advise a time frame for change and implementation, as you need to know when to expect improvement You also give your supplier a deadline for them to respond in writing to your NMN. You and the SQM closely follow-up on this.

I have a template that I typically use and will be happy to share it with you.

Shoot me a note if you would like for me to e-mail it to you or if I can be of any other help.

Regards,

Hugo
hvf@sos-i.com.mx