View Full Version : Material or Equipment Trouble Reporting

08-10-2011, 12:23 AM
I'm in the electric utility industry. Does anyone have a process for collecting and processing information from field staff when there is a equipment or material failure in the field?

08-19-2011, 07:34 PM
If you have an electronic inventory system, then you need to generate an electronic non-conformance report. If you do not have an electronic system, you still need a non-conformance report which details the failure and recommends a disposition of the material. You need to communicate back to purchasing and perhaps material scheduling/ inventory control group to determine if the material is under warranty and the action needed such as call in the supplier, return the material to the supplier or purchase a new unit while the failed one is being investigated. It really depends on how your organizational structure is set up.