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joycevitalo
10-07-2010, 07:15 PM
I am new to this area of business and am trying to determine if there are any benchmark levels or formulas to use to determine productivity and performance of employees who handle contract administration.

Any guidance on efficiency and productivity in this realm is appreciated.

omaurandy
10-07-2010, 08:05 PM
Hi,

I don't know of any benchmark levels or formula, but I know a series of KPIs my company generally uses to measure the success of a newly implemented Procurement Dept.
Not everything is related to Contract Administration, but you can use most of them.
For example :

- Average process time between a new request of material and first delivery
- Number of items/SKUs handled through contract (vs un-monitored purchases): POs vs Invoices
- Number of non-conformities registered per supplier/material category

Let me know if this is helpful and if you need more information.

Some companies-like mine, Fullstep- can help implement a Procurement model that will include this kind of parameters.

Regards