FOR RELEASE: June 8, 1999
|NAPM Media Relations|
|602/752-6276 ext. 3015|
(Tempe, Arizona) In the June 1999 issue of Purchasing Today®, the article, "Building a Customer-Centered Supply Chain," features organizations that are moving to a more customer-focused supply chain.
The Trane Company, which specializes in heating, ventilating, air conditioning, and building management systems, and Harley-Davidson Motor Company are profiled as organizations that are making their customers drive their supply chain management (SCM) efforts. Both rely on specific information gathered from the last link of the supply chain, the final customer. Leroy Zimdars, C.P.M., director of supply chain management for Harley-Davidson, states, "A big value for the Harley lover is paint and chrome. This is another major example of why we link with our customers, to find out their requirements on chrome-plated parts. We'll take new part samples to a rally and actually ask customer opinions. This information is gathered, calibrated into quality expectations, and moved right back into the value chain."
According to many experts, SCM is an evolving technique with many trends on the horizon. Some of the trends listed in the article include:
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The National Association of Purchasing Management is a not-for-profit association that provides national and international leadership in purchasing and supply management research and education. The association exists to educate, develop, and advance the purchasing and supply management profession. NAPM provides members and nonmembers alike with opportunities to expand their professional knowledge and skills. NAPM is comprised of 181 affiliates with more than 44,000 members throughout the United States and Puerto Rico.